Reziro - AI-Powered Resume Tailoring

Reziro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at reziro.com (the "Service").

1. DATA CONTROLLER

Reziro is the data controller responsible for your personal data. For any privacy-related questions or to exercise your rights, contact us at: [your contact email]

2. INFORMATION WE COLLECT

Information You Provide:

Account registration data (name, email address, password)
Payment information (processed securely through our payment providers; we do not store full credit card details)
Resume content and career-related information you input into the Service
Communications with our support team
Optional profile information for public career profiles (Career Pro only)

Automatically Collected Information:

Device information (IP address, browser type, operating system)
Usage data (features accessed, time spent, pages viewed)
Cookies and similar tracking technologies
Analytics data regarding who opens your resume (if you use tracking features)

Legal Basis for Processing (GDPR):

Performance of contract (to provide the Service you subscribed to)
Legitimate interests (to improve our Service, prevent fraud, ensure security)
Consent (for marketing communications, optional features)
Legal obligations (tax, accounting, anti-fraud requirements)

3. HOW WE USE YOUR INFORMATION

We use your information to:

Provide, maintain, and improve the Service
Process payments and prevent fraudulent transactions
Generate AI-powered resume adaptations and career content
Send transactional emails (account updates, payment confirmations, service notifications)
Provide customer support
Analyze usage patterns to improve user experience
Comply with legal obligations and enforce our Terms
Send marketing communications (only with your consent; you may opt out anytime)

We do NOT sell your personal data. We share data only in these circumstances:

Service Providers:

Payment processors (Stripe, PayPal, or similar) for transaction processing
Cloud hosting providers (for secure data storage)
Email service providers (for transactional and support communications)
Analytics providers (for usage analysis and service improvement)

Legal Requirements: We may disclose your information if required by law, court order, or to:

Prevent fraud or illegal activity
Protect our rights, property, or safety
Respond to government or regulatory requests
Enforce our Terms and Conditions

Business Transfers: If Reziro is involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

Public Profile (Career Pro Users): If you activate the public career profile feature, information you choose to display will be publicly accessible via your profile URL.

5. DATA RETENTION

We retain your personal data for as long as your account is active or as needed to provide the Service. Specific retention periods:

Account data: Until account deletion, then 30 days for backup purposes
Payment records: 7 years (legal/tax requirements)
Usage logs: 2 years
Support communications: 3 years
Marketing consent records: Until withdrawn, then 3 years for compliance

When you delete your account, we permanently erase your personal data within 30 days, except where we must retain it for legal obligations.

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we use your data
Portability: Receive your data in a structured, machine-readable format
Object: Oppose processing based on legitimate interests
Withdraw Consent: Revoke consent for marketing or optional processing
Lodge a Complaint: Contact your local data protection authority

To exercise these rights, contact us at [your email]. We will respond within 30 days.

7. DATA SECURITY

We implement industry-standard security measures:

Encryption in transit (TLS/SSL) and at rest
Secure password hashing
Regular security audits and updates
Access controls and authentication
PCI-DSS compliant payment processing

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries outside your residence. For EEA/UK users, we ensure adequate protection through:

Standard Contractual Clauses (SCCs) approved by the EU Commission
Service providers certified under EU-US Data Privacy Framework (where applicable)

9. COOKIES AND TRACKING

We use essential and optional cookies:

Essential Cookies: Required for Service functionality (authentication, security)
Analytics Cookies: Help us understand usage patterns (Google Analytics or similar)
Preference Cookies: Remember your settings

You can control cookies through your browser settings, but disabling essential cookies may affect Service functionality.

10. CHILDREN'S PRIVACY

The Service is not intended for users under 16. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent Service notice at least 30 days before changes take effect. Continued use after changes constitutes acceptance.

12. CONTACT US

For privacy questions or to exercise your rights:

Email: [your privacy contact email]
Address: [your business address]
EU Representative (if applicable): [EU representative details if you're outside EU]